We accept returns and exchanges of undamaged and unused items for up to 30 days after purchase. You can return your product for store credit, a different product, or a refund to the original payment method. Returned items must have tags still on and be returned in original condition.
Due to COVID, we cannot accept returns for any items that have been used or opened.
To initiate a return, please complete the following steps:
1) Contact us at firstname.lastname@example.org to initiate your return or exchange
2) We will send you a prepaid shipping label in order to return the item to our business address
3) Once we receive the product in original condition back, we will notify you if the return has been accepted or rejected
4) A refund will take 3-5 business days to process onto your original form of payment. Exchanges will be sent out within the same time period and are subject to USPS shipping times.
If you would like to make a return, our address is as follows:
13197 Condit Ranch Road
Frisco, TX 75035
Please contact us for cancellations for a full refund if your order has not shipped yet.
If your item is damaged upon arrival, does not work, or is the wrong product, you are eligible for a return or exchange.